Terms & Conditions
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Due to their nature, all our cosmetic & skincare products are non returnable nor refundable.
Refund will only apply for :
-physically damaged/faulty and will need proof sent via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
▪️FREE WORLDWIDE DELIVERY : 2nd Class Royal Mail Delivery available on all Beauty Orders
- Saver 1st Class Delivery on Free Skincare Samples - Please allow up to 15 days before making a claim
- Saver Delivery on Beauty orders - Allow up to 30 days before claiming non reception of your order. .
*Our Free Beauty Saver and 1st Class Services are NOT a Guaranteed Delivery, they should arrive within the time scale specified but for time sensitive items please use a Guaranteed service
TRACK MY ORDER
Once your order is dispatched will send you a text or email containing your delivery information and tracking number, you can then check the status of your delivery throughout the day.